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Today we have released Vision Helpdesk V5.7.0 Stable Version. This version mainly includes several new features & bug fixes from previous versions.

Steps for the upgrade to V5.7.0 from V5.x.x for Download License (On-Premises License) customers. 

Step 1) Log in to the billing area — https://secure.visionhelpdesk.com

Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.7.0
(Note: This version is mainly built for PHP8.0 and above as older PHP versions are approaching their end of life. )

Step 3) Take a backup of your existing files and database on your server.
example: if you had installed on support folder you can rename support to support_bk and create a new support folder.

Step 4) Unzip V5.7.0 setup – it will have a folder named “upload” — you have to upload all files and folders (except setup folder) under the upload folder to your server under the support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step 5) Copy below-listed files and folders from your backup support_bk

support_bk/config.php to support/config.php
support_bk/slaveconfig.php to support/slaveconfig.php
support_bk/avatar/ to support/avatar/
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

If you had any customization done in the previous version you can copy those files to new files.

Note: We recommend contacting our support team for an upgrade.

Step 6) Now we have some changes in the database — you can update it by running the below-listed file in the browser

In-browser open folder – http://yourdomain.com/support/upgrade/
This will show you a list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files.
For example if you had the previous version installed V5.0.0 then simply run

• http://yourdomain.com/support/upgrade/upgrade_5_0_0_to_5_1_2.php
• http://yourdomain.com/support/upgrade/upgrade_5_0_0_to_5_2_0.php
• http://yourdomain.com/support/upgrade/upgrade_5_2_0_to_5_3_0.php
• http://yourdomain.com/support/upgrade/upgrade_5_3_0_to_5_4_0.php
• http://yourdomain.com/support/upgrade/upgrade_5_4_0_to_5_5_0.php
• http://yourdomain.com/support/upgrade/upgrade_5_5_0_to_5_5_2.php
• http://yourdomain.com/support/upgrade/upgrade_5_5_2_to_5_5_4.php
• http://yourdomain.com/support/upgrade/upgrade_5_5_4_to_5_5_6.php
• http://yourdomain,com/support/upgrade/upgrade_5_5_6_to_5_6_0.php
• http://yourdomain,com/support/upgrade/upgrade_5_6_0_to_5_6_2.php
• http://yourdomain,com/support/upgrade/upgrade_5_6_2_to_5_6_4.php
• http://yourdomain,com/support/upgrade/upgrade_5_6_2_to_5_6_6.php
• http://yourdomain,com/support/upgrade/upgrade_5_6_4_to_5_6_8.php
• http://yourdomain,com/support/upgrade/upgrade_5_6_8_to_5_7_0.php

Note: After you run upgrade files – Remove the upgrade folder from your installation.
That’s it you are done.

Note: If you are not sure how to upgrade please open a support ticket we will help you. 

Features added in V.5.7.0

• PHP 8.1 Support
• PHP 8.1-based code optimization.
• Task module staff assignment enhancements.
• Solutions with custom icons.
• Article export to PDF
• Client login url security and expiry.
• SPF checks API for SaaS SMTP
• Report module enhancement
• Twilio API updated

Bug Fixes from previous versions

• Live Chat – Chat acceptance issue resolved
• Fixed issue regarding missed chat filter
• Livechat – typing message related issue.
• E-mailque office 365 refresh token generate issue.
• Livechat chat acceptance issue resolved
• Modern auth SMTP attachment issue fixed.
• MS teams integration tenant enhancement
• Workflow event issue
• Ticket view sort issue
• “Go to LiveChat” buttons via Visitor listing issue.
• ITIL automation level criteria issue
• Asset Scan CI type change for virtual machine agent type
• Service category not showing on client portal issue
• Custom-field search issue
• Asset agent scan app new msi with enhancements.
• Articles display domain-wise on client widget.
• Password validation issue.
• Google reCaptcha validation issue
• Issue with edit category and edit article
• Server category in to asset
• Reflected Cross Site Scripting (XSS) vulnerability
• Chat round-robin issue.

Change Log 

Modules – 

• module_client.php
• module_client.php
• module_parser.php
• module_export.php
• module_setting.php
• module_selfhelp.php
• module_ticket.php
• module_subsetting.php
• module_changes.php
• module_problem.php
• module_releases.php

Classes – 

• class_client.php
• class_ticket.php
• class_client.php
• class_selfhelp.php
• class_setting.php
• class_subsetting.php
• class_cmdb.php
• class_report.php
• class_problem.php
• class_changes.php
• class_release.php
• class_automations.php

Includes – 

• constants.php
• operation.php
• database.php

Manage Templates – 

• livechat_chat_conversations.php
• profile_short_summary.php
• livechat_survey_customfield_list.php
• invoice_edit.php
• forum_details_form.php
• assets_details.php
• ticket_post_list.php
• selfhelp_new_category.php
• problem_description.php
• configuration_list.php
• changes_details.php
• cmdb_assets_new.php
• changes_new_step_two.php
• mailqueue_list.php

Client Templates – 

• submit_form.php
• invoice_details.php
• selhelp-category-list.php
• selfhelp-category.php
• service_request_list.php
• contact_new.php
• ticket_details.php
• product_list.php
• view_service_detail.php
• selfhelp_article.php
• submit_ticket.php

Plugins, Design & Scripts

• ALL Files Changed

Setup – 

• setup/vision5.sql
• index.php
• server.js
• router.js
• package.json

Upgrade – 

• upgrade_5_6_8_to_5_7_0.php