Customer Service & Support

Some businesses seem to be stuck in the past when it comes to their business model. They believe in doing everything the old fashion way. They say it connects them in more personal ways with their customers.

Nobody likes calling a customer service line. Generally, those who are calling are already frustrated, and some may even be downright angry. Obviously, a complicated and seemingly unproductive customer service line makes these problems even worse.

First-in, first-out rules don’t apply to helpdesk tickets. When your company is small and everyone knows each other,

Big data is the biggest thing in business. But without the right tools, being able to extricate every single byte of data from your company’s processes just leaves behind a pile of raw, unstructured data.

Having positive customer relationships is important for every business. In fact, it may be one of the top issues about which managers and business owners are concerned.