Customer service is one of the most important components of your business. If a customer service agent is in a bad mood or does not have the right tools to perform their job, it normally isn’t long before the customer and the agent get frustrated.
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Customer retention is always the prime focus of small and large companies across the globe. With increasing acquisition costs, businesses need to play a proactive role in retaining customers.
Today’s IT environment is changing rapidly and so are the customers. Customers have become highly demanding and are looking for ways to get the best solution without spending much time and money.
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These days, everything is automated. Whether it is making hotel reservations, social life or any other thing, people look for automated services. So, why should customer service be different from this?
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Before we even look into ways to improve help desk ticketing or ticket management, let’s understand what exactly help desk ticketing is –
Ticketing is the way that a help desk records the actions that are taking place on each incident they are working with. The process has been developed over many years and most companies work in a very similar way.
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