Customer Service & Support

In today’s world of smart devices and immediate solutions, the expectations of customers regarding company’s support are higher than ever before. You can’t survive in this business world, by just proving normal customer service.

What is FCR?

An FCR is an abbreviation for First Call Resolution. Some help desks may use a slightly different term but it means the same thing everywhere;

It would be a wonderful experience if every customer you deal was positive, easy to understand and happy. Despite of best effort, it is difficult have profitable relationship with every customer.

Why customer feedback is important?

Feedback is extremely important to a help desk because it lets us know where we are excelling and where we need to improve. Feedback is like a product review, and allows our clients to express their opinions about the product they are paying us to deliver.

We are in an every changing world where there is a constant expansion in consumer choices and customer expectations. Many business owners still need to be convinced that enhancing the quality of customer service is essential to increase brand quality and generate more revenue.