Customers today are going digital and if you want your customers to come back again, you must exceed their expectations consistently. When it doesn’t happen you end up with a complaint.
read more..Customer Service & Support
In today’s world of smart devices and immediate solutions, the expectations of customers regarding company’s support are higher than ever before. You can’t survive in this business world, by just proving normal customer service.
read more..7 Ways To Improve First Call Resolution
Megha Jadhav April 15, 2016
What is FCR?
An FCR is an abbreviation for First Call Resolution. Some help desks may use a slightly different term but it means the same thing everywhere;
read more..Is It Ok To Fire Your Bad Customer?
Megha Jadhav April 15, 2016
It would be a wonderful experience if every customer you deal was positive, easy to understand and happy. Despite of best effort, it is difficult have profitable relationship with every customer.
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Why customer feedback is important?
Feedback is extremely important to a help desk because it lets us know where we are excelling and where we need to improve. Feedback is like a product review, and allows our clients to express their opinions about the product they are paying us to deliver.
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