Service Desk Articles

Announced on 13th March 2015 and launched on the 1st of February 2016, ITIL Practitioner has been touted as the most significant evolution in the 20 year history of the ITIL best practice framework.

Picture the scene: It’s a nice calm day on the service desk, the clients are happy, the users are satisfied and the agents are calm and settled. The sun is shining and the birds are singing in the trees. 5 minutes later;

Providing great customer support and ensuring higher levels of customer satisfaction is the key to the growth and success of your organization.Top quality customer support is one of the important areas of business, and every

Organizations have seen a fundamental restructuring of prevailing economic order, in the past decade. Due to this, many companies are struggling hard to sustain their position in today’s tough business environment.

“And they say that a hero could save us, I’m not gonna stand here and wait…” sang Nickelback back in 2002.