Service Desk Articles

There is a saying that goes “IT is simple but it’s difficult to make IT simple.” And with new technologies coming out day in and day out, there is a tendency to think that with every investment, things in IT are becoming simpler.

For any business that provides service to customers, or to any end-user, a support portal is imperative. In fact, hiring patterns confirm that technology is becoming “the cornerstone of nearly every industry.”  

There is a Chinese saying that

A man without a smiling face must not open a shop.