News and Announcements

Now that you read the post title as Part1 — You probably know that we are going to post more updates and teasers for V3.

I can’t hold it anymore – let the screenshots do the talking..

Today we have released Vision Helpdesk V2.5.1 Beta Release — this includes fixing of some important bugs in V2.4.12 and several new features added.

Though its a Beta release – the only major feature added in Time Zone – so users can still upgrade to V2.5.1 beta as this will not cause any issues with your existing working — its recommended to upgrade as it will fix below listed bugs in your installation.

Features added in V2.5.1

• TimeZone — Now you can set TimeZone for each Company and Staff.
• View all ticket are other than close status.
• Display number of tickets on all status except close.
• Perldesk Migration

Bug fixes in V2.5.1

• Large Attachments Supported
• Software Info graph
• Login Integration Update
• WHMCS users created multiple times
• WHMCS view tickets domain wise
• Blank Tickets through Google Chrome
• Search option for Assigned User gives execution error
• Assigned User / New Tickets on Quick View ToDo List count differs
• Tickets not creating for To: Field having comma separated emails , Also CC, BCC.
• Client Report shows multiple entries for same email
• WHMCS Integration CSS problem
• Left panel listing messed on new department/domain
• Email Templates html not working
• Alert for HTML contents
• Preferences (General) domain change issue
• Pop3 and IMAP — mail queue not found issue

Change Log

You can find the list of files that were edited during version change V2.4.12 to V2.5.1.

http://thevisionworld.com/forums/index.php/topic,202.0.html

How to Upgrade to V2.5.1?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Vision Helpdesk V2.3.2 was major release with SMS Alert, 3rd party integration (blesta / clientexec) and much more — now we are ready with more new features with our V2.4.1 beta release.

Vision Helpdesk V2.4.1 not just includes fixing of some important bugs in V2.3.2 but also includes most request features “Pre  and Post Parser“.

Features added in Vision Helpdesk 2.4.1

• Pre and Post Parser
• Catch-all emails — A Catch-all for email, usually refers to a mailbox on a domain that will “catch all” of the emails addressed to the domain that do not exist in the mail server. Configuring a catch-all address can help avoid losing emails due to misspelling. The Catch-all feature allows you to enter regular expressions to match patterns in the addresses of incoming e-mail messages and route the emails to destination email queue.
  
• Advance user / client management ( A slick design with bundle of operations for add / edit / delete users, The new design gives option to carry mass action over list of users – ban / remove ban, change users group, change users SLA,  and so on.)
• Delete emails / leave a email copy option for POP3 & IMAP accounts.
• Mail queue disable option.
• Add Break lines in Mail Parser.
  

Bug fixes in V2.4.1

• No attachment received in client email — This is fixed now, clients can receive email attachments in their email clients.
• Query optimization for Quick search, Reports, Filters and Advance search.
• Report generation “Error in execution” fixed.
• Client portal user registration bug fixed.
• Language if set default will not allow users to change language on client portal  — this is fixed now. Now vision helpdesk allows you to set default language for  client portal and also visitors can change language from language drop down.
• While editing ticket properties like user email it used to change email for all tickets that were opened with particular email that is being changed. Now with V2.4.1 the email change will be limited to the ticket for which email is being changed. (If the new email that is being added does not exist in user list it will get auto registered)
• While adding note few characters (example ‘+’ or single quote or < ) were not displayed.
• Some characters (example single quote ) in tickets restricted viewing ticket.

Change Log

You can find the list of files that were edited during version change V2.3.2 to V2.4.1 beta

http://thevisionworld.com/forums/index.php/topic,106.0.html

How to Upgrade to V2.4.1?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Today we have released Vision Helpdesk V2.3.2 Stable Release — this includes fixing of some important bugs in V2.2.4 and several new features added.

We recommend users to upgrade to V2.3.2

Features added in Vision Helpdesk 2.3.2

• SMS Alert Plugin (Clickatell / 2SMS supported )
• Login Integration Client Exec
• Login Integartion for Blesta Billing System
• Paid Support | Ticket Pay Module Integration with  Blesta Billing System
• Default Language Setting for client portal
• New Actions Menu on Tickets — includes short cut for ( Delete Ticket, Ban User, Report Spam, Ban and Delete User, Export Ticket as PDF, Print Ticket, Merge Tickets, Add note, Add billing note, Set due time, Properties edit )
• Improved Staff Group Settings Staff access can be restricted to various functions and levels.

Bug fixes in V2.3.2

• Query optimization for quick view recent activity.
• On client portal clients ticket post were not sorted correctly.
• Closed or tickets in other than open status sorted by last activity. (This makes easy to locate what ticket was replied latest.)
• Vision Auto updates extra field added i.e destination folder (this is used to track what folder vision is installed and which files need to be updated.)
• WHMCS Integration >> Enable Custom fields were not working – this is fixed now.
• If registration required was set for mail queue it failed to send email user  saying that your are not registered, this is fixed now.
• Staff Group used to remain default even after its changed.
• WHMCS support module integration display issues fixed.
• Cerberus Migration had some bugs this is fixed now.
• WHMCS migration had some bugs this is fixed now.

Minor Changes

• Login Integartion named as Integartion in Admin >> Settings
• Queue Overrides changed to Queue titles

Change Log

You can find the list of files that were edited during version change V2.2.4 to V2.3.2

http://thevisionworld.com/forums/index.php/topic,64.0.html

How to Upgrade to V2.3.2?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Today we have released Vision Helpdesk V2.2.4 Release — this includes fixing of some important bugs in V2.2.2  and API support included.

We recommend users to upgrade to V2.2.4

Features added in Vision Helpdesk 2.2.4

• Vision Helpdesk API’s Released.

Smart Vision V1.1.0 released — Previously Smart Vision supported Vision Helpdesk V1.2  now we have API’s for Vision Helpdesk 2.x thus supporting Smart Vision.

Bug fixes in V2.2.4

• On upgrading from V2.1.1 to V2.2.2 Title bar still shows V2.0.0 version
• Iconv related bugs fixed (Some non UTF-8 Characters were not displaying correct in ticket and emails)
• Auto Save Reply fixed.

Change Log

You can find the list of files that were edited during version change V2.2.2 to V2.2.4

http://thevisionworld.com/forums/index.php/topic,47.0.html

How to Upgrade to V2.2.4?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates avalaible for upgrade.