Vision Helpdesk Releases

Today we have released Vision Helpdesk V2.8.4 Stable Release — This is mainly a bug fix release includes fixing of some important bugs in V2.8.2 and some new features in existing modules.

Its recommended to upgrade as it will fix below listed bugs in your installation.

Features in V2.8.4 Stable

• Setting for send User Registration email
• Search disable option on client side
• Priority wise SLA

Bug fixes in V2.8.4

• Predefined reply adding error
• Predefined reply category always set to parent category
• Error in email template update
• Catch-all not working
• Extra newlines in outlook emails
• Extra newlines in outgoing emails
• Export pdf layout
• Outlook 2007 extra newlines

Change Log

You can find the list of files that were edited during version change V2.7.4 to V2.8.1 beta

http://thevisionworld.com/forums/index.php/topic,301.0.html

How to Upgrade to Vision Helpdesk V2.8.4 Stable?

Auto Update

Vision Helpdesk offers Auto upgrades from Admin Panel Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Manual Upgrade :

Step1) Login to http://secure.visionhelpdesk.com

Step 2) From Product and Services >> View Details >> Download zip – Update from 2.8.2 to 2.8.4

Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation —make sure if you ftp files then it should be in binary format.

Step 4) Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.8.4

That’s it.

Note : For Clients who have done customization – its requested to check with our support team before they upgrade.

Today we have released Vision Helpdesk V2.8.2 Stable Release — This is mainly a bug fix release includes fixing of some important bugs in V2.7.4 and some new features in existing modules.

Its recommended to upgrade as it will fix below listed bugs in your installation.

Features in V2.8.2 Stable

• Login Integration for Drupal and Php-Nuke
• Direct URL Login for Clients
• Login as Client for Staff
• User Registration Approval System
• Admin can create alerts for their staffs
• Option to setup Alerts for escalation rules
• Login Integration for WordPress 2.5 and above versions
• Department restriction for clients
• Setting to send ticket details in ticket reply email

Bug fixes in V2.8.2

Change Log

You can find the list of files that were edited during version change V2.7.4 to V2.8.1 beta

http://thevisionworld.com/forums/index.php/topic,298.0.html

You can find the list of files that were edited during version change V2.7.4 to V2.8.1 beta

http://thevisionworld.com/forums/index.php/topic,299.0.html

How to Upgrade to Vision Helpdesk V2.8.2 Stable?

Auto Update

Vision Helpdesk offers Auto upgrades from Admin Panel Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Manual Upgrade :

Step1) Login to http://secure.visionhelpdesk.com

Step 2) From Product and Services >> View Details >> Download zip – Update from 2.7.4 to 2.8.2

Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation —make sure if you ftp files then it should be in binary format.

Step 4) Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.8.2

That’s it.

Note : For Clients who have done customization – its requested to check with our support team before they upgrade.

Today we have released Vision Helpdesk V2.7.4 Stable Release — This is mainly a bug fix release includes fixing of some important bugs in V2.7.2.

Its recommended to upgrade as it will fix below listed bugs in your installation.

Bug fixes in V2.7.2

Change Log

You can find the list of files that were edited during version change V2.7.2 to V2.7.4

http://thevisionworld.com/forums/index.php/topic,292.0.html

How to Upgrade to V2.7.4?

Auto Update

Vision Helpdesk offers Auto upgrades from Admin Panel Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Manual Upgrade :

Step1) Login to http://secure.visionhelpdesk.com

Step 2) From Product and Services >> View Details >> Download zip – Update from 2.7.2 to 2.7.4

Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation —make sure if you ftp files then it should be in binary format.

Step 4) Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.7.4

That’s it.

Today we have released Vision Helpdesk V2.6.4 Stable Release — this includes fixing of some important bugs in V2.6.2 and some new features added.

Its recommended to upgrade as it will fix below listed bugs in your installation.

Features added in V2.6.4

• Admin Access
• DST – Day Light Saving Time
• Ticket open on clicking entire row
• Edit staff’s password for admin in manage staff section
• Client portal forgot password
• Email template for reply
• Option to make a client as group manager
• Make group as self/ shared / managed
• Now attachment images displayed as thumbnails in ticket
• Fetch WHMCS Admin and User notes in to Vision Helpdesk ( This is with respect to Fetching WHMCS fields module)

Bug fixes in V2.6.4

• Cyrillic characters supported
• Pop3 attachment issue
• Software info graph no of tickets in a month
• Login integration edit-update password
• WHMCS users created multiple times
• WHMCS view tickets domain wise
• Blank tickets created if ticket submitted through Google chrome
• Search option for assigned user in tickets gives execution error
• View’s display domain wise
• Mass action for status changes gives execution error
• If attachment file name consist slashes (single quote) it failed to display attachment name
• If parser failed to parse attachment should display failure log
• IE8 issue for staff reply display
• Attachment file name having space cannot be downloaded

Change Log

You can find the list of files that were edited during version change V2.6.2 to V2.6.4

http://thevisionworld.com/forums/index.php/topic,283.0.html

How to Upgrade to V2.6.4?

Auto Update

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Manual Upgrade :

Step1)  Login to http://secure.visionhelpdesk.com

Step 2) From Product and Services >> View Details >> Download zip – Update from 2.6.2 to 2.6.4

Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation — make sure if you ftp files then it should be in binary format.

Step 4)  Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.6.4

That’s it..