Vision Helpdesk Releases

Vision Helpdesk V2.6.2 is not just a regular bug fix or feature release it has something more,  In our past releases  we have talked lot about new features and bug fixes but V2.6.2  brings younger and a fresh design right from Login screen to Staff and Admin Manage Portal.

Internet website design trend is changing more and more websites / social media sites / forums / collaboration sites are adapting WEB2.0 techniques, considering the change we want to put Vision Helpdesk on top of latest techniques — You can explore the new refreshing Vision Helpdesk version and feel the difference..  The new version offers more improved design and a clean user interface that you will fall in love 🙂

We recommend users to upgrade to V2.6.2 stable.

We will soon update this post with the list of bugs fixes and features added..

How to Upgrade to Vision Helpdesk V2.6.2?

Auto Update :

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Manual Upgrade :

Step1)  Login to http://secure.visionhelpdesk.com

Step 2) From Product and Services >> View Details >> Download zip – Update from 2.5.2 to 2.6.2

Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation — make sure if you ftp files then it should be in binary format.

Step 4)  Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.6.2

That’s it..

Addon Domain Upgrade :

You can download addon v2.6.2 setup and upload it to your addon installation make sure you don’t overwrite config.php

Can I preview V2.6.2 before upgrade?

Yes, You can take a glimpse of V2.6.2 stable on our Online Demo.

Today we have released Vision Helpdesk V2.4.12 Stable Release — this includes fixing of some important bugs in V2.4.10 and several new features added.

We recommend users to upgrade to V2.4.12

Features added in V2.4.12

• Ticket Views | Customize Ticket list columns.
• Ticket List Sorting.
• Left Panel | Domain Department Views.
• Search Domain / Departments / Ticket Status as you type on Left Panel.
• New Advance Web2.0 Client Portal and WHMCS Integration Design.
• Open all Ticket Post
• Quote a Ticket Reply
• SMS Alert support for ZeepMobile
• Recent Activity display count number can be changed
• Ticket Options Tab in Ticket Area is now replaced by Actions Tab with single click operations

Bug fixes in V2.4.12

• Auto Close Ticket Fixed.
• Store Attachments in Folder.
• Custom field error while adding radio button field.
• If Knowledgebase is disabled  – Knowledgebase suggestion removed from whmcs integration.
• Data posting ( example KB Article, Predefined reply, News ) compatible with Mod Security rules.
• New Ticket Alert missing Ticket Content.
• Error in Attachment execution for Ticket posts.
• Single quote issue (magic_quote_gpc off ) fixed for various options. (example Client Name can have single quote now, Department Name,  etc..)
• Language Insertion error.
• Quick view over due ticket count incorrect.
• Signature update issue

Change Log

You can find the list of files that were edited during version change V2.4.10 to V2.4.12.

http://thevisionworld.com/forums/index.php/topic,167.0.html

How to Upgrade to V2.4.12?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

How to switch to New Client Portal Design?

Login to our Client Poral >> Product and Services >> On your product >> Click on view details >> in Download Section download new_client_portal.zip

Ftp to your installation . (example if you have installed vision helpdesk on support folder of your domain — http://yourdomain.com/support/)

Upload files from new_client_portal.zip  to your support folder.

Note : With new client portal files it will disturb your existing client portal design header, footer which you need to customize it again as per your website design.

“themes/default” folder contains “header.php”, “footer.php” and “css” files for customization.

Two days back we released Vision Helpdesk V2.4.6 — you know how software development is 🙂 Nothing is final.  Yes we left out some minor bugs in 2.4.6 which are now fixed in V2.4.8  The important was — the new WYSIWYG editor support for Google Chrome.

Change Log

You can find the list of files that were edited during version change V2.4.1 to V2.4.6 (This also includes fast backed intermediate releases V2.4.2 , V2.4.4 and V2.4.5)

http://thevisionworld.com/forums/index.php/topic,125.0.html

How to Upgrade to V2.4.8?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage

This path should be changed to — /public_html/support/manage

(In above example we assume ftp access is given from public_html folder and its sub folders.)

You may have noticed that we went much longer than usual to release this V2.4.6 bug fix update. We don’t regret of this fact because what matters is superior bug free version and we are thankful to everyone who have contributed to our bug list.

There is one more reason for delay — you may have noticed our new header on our website and our major change in pricing

Bug fixes in V2.4.6

• WYSIWYG Editor included in New Ticket, Reply Ticket, Signature, Email Templates, News Articles,  Knowledge base.
• Client portal design modified.
• Captcha Image mismatch for some server configurations.
• Ticket details in staff alert — Now the alert email includes additional details like Ticket id, Subject, Department, Priority, Status and Client name, Language and recipients.
• On staff deletion – their private messages sent to other staff could not be displayed.
• Username was not displayed in user registration email.
• Submit ticket on client portal use to add slashes.
• Edit reply button multi click use to open new edit windows creating issue for ticket post update.
• Mass action menu added for Search / Filters / label results listing page.
• Error while adding bugs in Vision Admin section.
• LTOR (Left To Right) field in Language added.
• Staff shows logged in even after they have logged out.
• Forget password email does not work for Staff.
• When disable the knowledge base at the client portal it still remains in the ticket creation section. When a client create a ticket the knowledge base suggestion box still remains.
• When a user mails for the first time the reply mail does not contain the display name of the email queue.
• Html formating supported for Auto responder and other email templates.
• No none option for labels in mass ticket options.
• Firefox 3.5.x hover over mail envelop not working.
• Label allows to add space.
• Multiple Labels for a ticket not allowed.
• Remove labels in reply ticket not allowed.
• Remove labels in mass action not allowed.
• Display labels in ticket subject not allowed.
• Scrap clear setting not available.
• Due time cannot be entered in hrs.
• Improved Ajax system for faster ticket operations.
• Radio button and checkbox not working on clicking text
• Admin >> Diagnostics >> Active sessions didn’t show Admin/Staff names.
• Parser log not displayed page wise.
• Parser log does not display emails those failed while parsing.
• When SMTP set for sending emails the from name is messed for emails in outlook or outlook express.

Change Log

You can find the list of files that were edited during version change V2.4.1 to V2.4.6 (This also includes fast backed intermediate releases V2.4.2 , V2.4.4 and V2.4.5)

http://thevisionworld.com/forums/index.php/topic,124.0.html

How to Upgrade to V2.4.6?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage

This path should be changed to — /public_html/support/manage

(In above example we assume ftp access is given from public_html folder and its sub folders.)