Customer Satisfaction
Vision Helpdesk offers different modules to register customer satisfaction – Below are the list
Customer Support Survey – create custom survey forms with custom form elements and send it to customers – customers can submit the survey form and staff can download the survey reports.
Customer Rating – allows you to define rating module for tickets, once the ticket is closed customer receives the rating option. Customers can rate the ticket which will be displayed for staff – thus staff members can evaluate customer satisfaction.
Customer Feedback – allows you to create custom feedback forms along with ticket rating, you can use custom form elements and send feedback url to customers.
Based on your requirements to register customer satisfaction you can choose above modules.
