Staff Access Control & Staff Role Management
Vision Helpdesk provides extremely flexible and fine-grained privilege staff access control system. You can define admin access, set permissions and roles for staff members.
Staff Roles & Staff Hierarchy
Super Admin
Super admin user has complete access, A super admin can add more super admins, company admin and staff users.
Company Admin
Company admin has access to all help desk settings but are limited to the companies for which they are admin. They can create staff users for the company access they are allowed.
Staff Team
Team is a group of staff members, you can define feature access rights to team, thus staff agents within that team will have those access permissions.
Staff Agents
Staff agent does not have access to help desk settings.
Staff Role Management Features
Department Access
Restrict staff view to certain departments so they can access tickets under departments assigned to them.
Staff Access Permissions
Define which features your staff agents can use.
Multiple Signatures
Staff can setup different signature for each department
Help Desk Settings Permission
Decide which help desk settings access to permit to company admin users.