ITIL Compliant Service Desk Software

PINKVerify Certified – ITSM / ITIL Compliant Service Desk Software

Vision Helpdesk V5 version has received PinkVERIFY™ 2011 certification and is now officially certified as ITIL® compatible by Pink Elephant, a premier global training, consulting and conference service provider.

The certification is for 6 major processes

1. Incident Management
2. Problem Management
3. Change Management
4. Release Management
5. Service Catalog / Service Request Management
6. Asset Management

We are looking forward to get our other ITIL / ITSM modules certified with PinkVERIFY certification by the end of this year.

PinkVERIFY™ is a service that evaluates IT service management (ITSM) tool sets for ITIL compatibility. For a tool to be certified in a certain process, an ITSM vendor must go through a rigorous assessment process meeting 100 percent of the general, core and integration suitability requirements. Vision Helpdesk has cleared the assessment with a Pink Elephant consultant thus confirming its alignment with ITIL best practices.