Help Desk Software by Vision Helpdesk

Multi Channel Help Desk Software

convert your business email, phone, chat social media, and web requests into tickets and manage them at one place at central help desk.

Email

Call

Chat

Facebook

Twitter

API

Automate Your Help Desk Software

set SLA, escalations, workflow and round robin rules to automate your ticketing software flow

Workflow Rules & Round Robin Rules

Apply SLA Rules

Setup workflow rule to apply SLA rule to a ticket based on criteria.

Ticket Dispatcher

When a new ticket comes in define the landing department and staff that should be assigned.

Change Ticket Properties

Modify ticket properties based on certain criteria and conditions

Round Robin Rules

It allows you to define auto ticket assignment based on round robin method

Ticket Escalation

Define what actions system should take up if SLA is not maintained

Tickets Auto close

Setup auto close staff replied tickets after certain time if no client response is received.

Notify Clients

Create custom email templates and send them to end users using workflow rules based on certain criteria.

Staff Alerts

Set alert email notifications for staff agents based on certain conditions or events.

Workflow
Automate your tickets workflow using rule based criteria and decide what action system should take on matching specific criteria conditions.
SLA & Escalation
Setup business hours, create multiple SLA and multi level escalation rules to offer timely response and resolution to your customers.
Notification
Create alert rules based on events and ticket related criteria, get notified to your personal email account.
Macros
Automate multiple ticket operations (changing status, department, priority and other ticket properties) with one click.

Help Desk Software Advance Features

make work more fun and increase help desk system staff productivity

Blabby

Private collaboration tool for your staff agents to communicate, share knowledge, files, presentations, collaborate on ticket issues. Staff conversations remains within company thus offering privacy and data safety for your help desk.

Gamification

Gamify your help desk platform by setting up agent achievement levels and quests. Your help desk system becomes more productive, and your customers get timely resolution by happy agents.

Task Management

Get your project tasks done in simplified manner by creating, tracking and assigning tasks to multiple staff agents within seconds. Staff can post comments on task pages and creator gets notified on task progress.

Ticket Billing HelpDesk Software

track time spent on tickets by helpdesk staff and bill your customers based on time and per ticket.

help desk software time tracking and ticket billing

Ticket based billing

set per ticket billing rate per department and charge your customers for per ticket

Time based billing

set per minute, per hour billing rate per department and charge your customers for per time spent

Tax rules

create single level tax rules

Create packages

offer amount or ticket credit to customers using billing packages

Time tracking

track work and billable time

Payment gateway

collect payment using paypal, authorize and stripe gateway

Billing reports

client wise and department wise billing analysis

Help Desk Software Mobile Apps

Vision Helpdesk native mobile apps for help desk software allows your staff agents to access or solve tickets even while they are on move.

Android Play Store

Apple App Store

Self Service Customer Portal

simplified helpdesk tool to create awesome self service experience for your brand

Responsive design

customer portal is optimized to be used on all devices

Ticketing

customers can submit new or track their existing tickets

Solutions or Knowledgebase

offer knowledgebase, download, suggestion and question and answer section for customers.

SEO Optimized KB articles

user friendly knowledgebase urls to improve search engine visibility

Survey, Rating and Feedback

take survey, rate tickets and submit feedback comments to each ticket.

Knowledgebase suggestion

auto knowledgebase article suggestion while ticket submission

Profile and Sub contacts

manage profile, create sub contacts and provide them access to tickets.

Social Media Login Support

customers can login with their Facebook, Twitter, Google+ and Linkedin accounts

Try Help Desk Software Now

try our 30 days no obligation help desk software free trial

Take A Tour

Book A Demo

Free Trial