What is Satellite Help Desk Software?
Satellite help desk software is just like the regular help desk software with ability to manage customer support for multiple companies / brands / products at one place.
If you are running multiple websites /brands / products and wanted to manage customer support for each of those websites – you will have to purchase different instances of help desk softwares for each brand.
Whereas, with Satellite help desk software, you can have just one license with single staff portal and each company having its own branded customer portal.
Satellite Help Desk Software Usage Senario
Multi Company Help Desk / Multi Brand Help Desk
Scale Customer Support Globally
single help desk software to take care of your multiple companies with multiple languages support, multiple time zone and business hours.
Multi Language
Setup different language for each customer portal that reflects the identity of specific brands/regions. Create knowledge-base in different languages to offer global support.
Multiple Schedules & SLA
Setup up different business hours, holidays, and SLA and ticket automation rules for each company. Everything managed at a single backend.
Multiple Time Zone
Each company or brand can have its own time zone. Staff can set up their own time zone to see tickets in their own local time zone irrespective of the time zone set for companies.
Multiple Customer Portal
each of your companies / brands / products can have their own support portal with a separate knowledge base. you can customise each support portal with its own brand logo and design.
Benefits of Satellite Help Desk
Ready to try Satellite Help Desk ?
give it a spin.. try our 30 days no obligation multi company help desk free trial
