Ensure 360 Degree Customer Service with Vision Helpdesk
Vision Helpdesk features list is extensive and divided into different products with several unique as well as advanced modules.
The customer service tools of Vision Helpdesk consist of Help Desk Software, Satellite Help Desk, Service Desk Software, and Live Chat Software
Vision Helpdesk’s all products are designed considering the latest industry standards and customer service requirements of every business.
The products are not just feature-rich but are affordable and completely customizable.
Compare Vision Helpdesk Features Product Wise
The below comparison shows an overview of the Vision Helpdesk features of each product.
Help Desk Software
- Incident Management
- Client Management
- Staff Management
- Knowledge Base Management
- Automation and Workflow Rules
- SLA Rules and Incident Escalation
- Task Management
- Incident Billing & Time Tracking
- Multi-Language Help Desk
- Customer Feedback | Ratings & Survey
- Custom Fields & Form Builder
- Email Queue | SMTP & Email templates
- Self Service Customer Portal
- Staff Team Roles | Admin access
- Virtual Agent
- Round Robin | Email Alerts | Macros Rules & Task Automation
- Reports & Analytics
Satellite Help Desk
- Everything from Help Desk Software
- Manage Support for Multi-Company / Brand / Product from single staff portal with each company having its own customer facing branded portal.
- Multiple Schedules & SLA
- Multi Language & Multi Time Zones
Service Desk Software
- Everything from Help Desk & Satellite Help Desk
- PinkVERIFY™ Certified Processes
- Incident Management
- CMDB / Asset Management
- Problem Management
- Change Management
- Release Management
- Service Catalog Management
- Contract Management
- Product and Service Catalog
Live Chat Software
- In-Built Help Desk Features
- Multi-Company Live Chat
- Online Visitor Tracking
- Live Chat Automation
- Workflow Rules
- Widgets
- Round Robin Rules
- Virtual Agents
- Reports and Analytics
- Satellite and Service Desk can be used as an add-on
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