Blog

GoodFirms accredits Vision Helpdesk as the best help desk software available in the industry. The software’s prominent features and intuitive interface are some of the pre-eminent reasons for this success.

GoodFirms is a well-known research and review platform having its presence in Washington DC. The research team at GoodFirms intently evaluates and highlights the top software of specific categories available in the industry.

Similarly, GoodFirms evaluated Vision Helpdesk and found that the software is highly impressive, efficient, and worth using for businesses’ who seek for help desk requirements.  

Why is Vision Helpdesk User’s First Preference?

Vision Helpdesk is the foremost software designed for all size of businesses which offers customer support interaction. It is robust, proficient, and reliable multi-channel ticket management software.

The idea behind the inception of Vision Helpdesk is to offer longterm support to businesses having multiple companies as well as a diverse product range. One of the prime reasons behind the success of Vision Helpdesk is that it helps users to login on a single portal, proffer consistent customer assistant, and resolve all the tickets in minimal time. 

Apart from this, Vision Helpdesk has a range of tools, which decisively add additional values to every client’s business. Its propitious experience and problem-solving and smart management feature set it at par with other help desk software. Besides this, the software ticking system is also adaptive with multiple channels like calls, chats, emails, social media channels, and website forms.

Vision Helpdesk, the fully automated help desk software, not only uses the rule base criteria to automate ticket workflow but it also helps in taking a quick decision as per the set criteria. The software smartly manages the SLA (Service Level Agreement) and supports multi-channel escalations as well. Apart from this, Vision Helpdesk extends the option of creating alerts and notifications.

With the basic features, Vision Helpdesk also has other exciting and advanced features, which targets the productivity of help desk personnel. One of such features includes Blabby, which is a private and secure collaboration tool. This supports quick communication, which leads to swift ticket resolving. Another is Gamification, which gives the opportunity to set up different achievement levels & information quest leading to higher productivity and motivation. Moreover, with the software, one can track the time spent on closing every ticket.

Features of Vision Helpdesk

• Analytics
• Dashboards
• Ticket management
• Ticket escalations
• IT asset management
• Real-time chat options
• SLA
• Integration with email
• Automated routing
• Network monitoring
• Supports all devices
• Cloud-hosted and On-premise deployment

Pricing of Vision Helpdesk

The software is an excellent help for client and workflow management and thus is priced accordingly. Vision Helpdesk is apt for all size of businesses, and therefore its basic pricing starts from $12/month. Additionally, the interested clients can use the software on a trial basis for 30 days to get the fair idea about its features, interface, and functionalities.

Performance Evaluation of Vision Helpdesk 

Vision Helpdesk is a complete package for client management and has all the essential integrations, which businesses seek today. Thus, GoodFirms recognizes it as the leading software for help desk solutions.

About GoodFirms

GoodFirms is a Washington DC-based research and review platform, which helps various service seekers in selecting the best software by displaying the list of industry-leading software for various categories. It evaluates the listed software on crucial parameters like features, usability, and client reviews and then ranks them based on their overall research score. This ranking-list highlights the top-performers and boosts the buying credibility of the software.

About the Author

Anna Stark is presently working as a Content Writer with GoodFirms – Washington D.C. based B2B Research Company, which bridges the gap between service seekers and service providers. Anna’s current role lingers her to shape every company’s performance and key attributes into words. She firmly believes in the magic of words and equips new strategies that work, always in with ideas, something new to carve, and something original to decorate the firm’s identity.