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Today we have released Vision Helpdesk V2.5.1 Beta Release — this includes fixing of some important bugs in V2.4.12 and several new features added.

Though its a Beta release – the only major feature added in Time Zone – so users can still upgrade to V2.5.1 beta as this will not cause any issues with your existing working — its recommended to upgrade as it will fix below listed bugs in your installation.

Features added in V2.5.1

• TimeZone — Now you can set TimeZone for each Company and Staff.
• View all ticket are other than close status.
• Display number of tickets on all status except close.
• Perldesk Migration

Bug fixes in V2.5.1

• Large Attachments Supported
• Software Info graph
• Login Integration Update
• WHMCS users created multiple times
• WHMCS view tickets domain wise
• Blank Tickets through Google Chrome
• Search option for Assigned User gives execution error
• Assigned User / New Tickets on Quick View ToDo List count differs
• Tickets not creating for To: Field having comma separated emails , Also CC, BCC.
• Client Report shows multiple entries for same email
• WHMCS Integration CSS problem
• Left panel listing messed on new department/domain
• Email Templates html not working
• Alert for HTML contents
• Preferences (General) domain change issue
• Pop3 and IMAP — mail queue not found issue

Change Log

You can find the list of files that were edited during version change V2.4.12 to V2.5.1.

http://thevisionworld.com/forums/index.php/topic,202.0.html

How to Upgrade to V2.5.1?

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)