Blog

Today we have released Vision Helpdesk V2.7.2 Stable Release — this includes fixing of some important bugs in V2.6.4 and some new exciting features added.

Its recommended to upgrade as it will fix below listed bugs in your installation.

Features added in V2.7.2

• Vision Helpdesk Mobile Edition
• Advance Billing Module
• HTML Editor Disable Option
• Change SLA Plan in Escalation Action Rules.

Bug fixes in V2.6.4

• Alert Email shows html garbage
• Left Panel Search  if moved to blank it displays incorrect domains or multiple domains
• Single quote issue for department
• Whmcs invoice not creating
• Email Templates Forget Password should be Forgot Password
• Domain or Department sorting in New Ticket creation
• Cyrillic character support
• Custom Fields even if set to required does not work – clients can still skip those fields and  sent ticket  — Check on both whmcs integartion and on client portal and staff ticket creation.
• WHMCS Integration error.
• WYSIWYG Editor Incorrect Formating.
• Ticket Auto Close does not close tickets.
• Long subject gets cliped through email.
• Base64 encoded emails not decoding.

Change Log

You can find the list of files that were edited during version change V2.6.4 to V2.7.2

http://thevisionworld.com/forums/index.php/topic,286.0.html

How to Upgrade to V2.7.2?

Auto Update

Vision Helpdesk offers Auto upgrades from Admin Panel   Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Manual Upgrade :

Step1)  Login to http://secure.visionhelpdesk.com

Step 2) From Product and Services >> View Details >> Download zip – Update from 2.6.4 to 2.7.2

Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation —make sure if you ftp files then it should be in binary format.

Step 4)  Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.7.2

That’s it..