Vision Helpdesk V2.8.2 Stable Released

Today we have released Vision Helpdesk V2.8.2 Stable Release — This is mainly a bug fix release includes fixing of some important bugs in V2.7.4 and some new features in existing modules.

Its recommended to upgrade as it will fix below listed bugs in your installation.

Features in V2.8.2 Stable
Login Integration for Drupal and Php-Nuke
Direct URL Login for Clients
Login as Client for Staff
User Registration Approval System
Admin can create alerts for their staffs
Option to setup Alerts for escalation rules
Login Integration for WordPress 2.5 and above versions
Department restriction for clients
Setting to send ticket details in ticket reply email
Bug fixes in V2.8.2

HTML editor for Predefined Replies
Incorrect path for when a file is included from web in Knowledgebase articles.
Too many space between lines in outlook ticket
Signature formating issues
Quote reply does not work
Reset due time on escalation
Duplicate entry in client report
Incorrect format email on HTML editor disable

Change Log

You can find the list of files that were edited during version change V2.7.4 to V2.8.1 beta

http://thevisionworld.com/forums/index.php/topic,298.0.html

You can find the list of files that were edited during version change V2.7.4 to V2.8.1 beta

http://thevisionworld.com/forums/index.php/topic,299.0.html

How to Upgrade to Vision Helpdesk V2.8.2 Stable?

Auto Update

Vision Helpdesk offers Auto upgrades from Admin Panel Click on >> Software Information >> Available Updates will shows updates available for upgrade.

Note : While upgrading it will ask you ftp path –by default it takes complete path to your manage folder which needs to be changed to — ftp path.

Example : A client having path — /home/username/public_html/support/manage/

This path should be changed to — /public_html/support/manage/

(In above example we assume ftp access is given from public_html folder and its sub folders.)

Manual Upgrade :

Step1) Login to http://secure.visionhelpdesk.com

Step 2) From Product and Services >> View Details >> Download zip – Update from 2.7.4 to 2.8.2

Step 3) Unzip above file and upload it to your installation — that is overwrite files on your installation —make sure if you ftp files then it should be in binary format.

Step 4) Run http://yourdomain.com/support/manage/upgrade.php in browser that will update to V2.8.2

That’s it.

Note : For Clients who have done customization – its requested to check with our support team before they upgrade.