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Today we have released Vision Helpdesk V3.1.2 Stable Version. This version includes several bug fixes.

The new setup is available for download at our client portal — http://secure.visionhelpdesk.com

I have in installed V3.0.x How to Upgrade to V3.1.2?

Step1) Login to client portal — http://secure.visionhelpdesk.com

Step2) From Services >> My Services — You can download new setup for Vision Helpdesk V3.1.2

Step3) You can take backup of your existing V3.0.x files and database on your server.

Step4) Upload all files from new setup V3.1.2 to your server.

Step5) Copy config.php file from your old backup setup to new files that you have uploaded now.

Step6) If you had any customization done in previous version you can copy those files to new files.

Step7) Now we have some changes in database — you can update it by running below listed file in browser

If you are on V3.0.1  Then first run this upgrade  —

http://yourdomain.com/upgrade/upgrade_3_0_1_to_3_0_2.php

With above step your setup will be updated to 3.0.2  – now run below url

http://yourdomain.com/upgrade/upgrade_3_0_2_to_3_1_0.php

That’s it you are done…

If you have issues with upgrade please email our support team to get the upgrade help – we will be happy to help you.