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Today we have released Vision Helpdesk V3.6.0 Stable Version. This version includes bug fixes from V3.5.4 and several new exciting features.

The new setup is available for download at our client portal — http://secure.visionhelpdesk.com

I have installed V3.x.x How to Upgrade to V3.6.0?

Step1) Login to client portal — http://secure.visionhelpdesk.com

Step2) From Services >> My Services — You can download new setup for Vision Helpdesk V3.6.0

(We have different setups for PHP5.2 and PHP5.3 versions – please download proper setup)

Step3) Take backup of your existing V3.x.x files and database on your server.

example if you had installed on support folder you can rename support to support_bk and create new support folder.

Step4) Unzip V3.6.0 setup – it will have folder named upload — you have to upload all files and folders (except setup folder) under upload folder to your server under support folder.

Note : If using ftp to upload make sure you use binary mode to upload files

Step5) Copy below listed files and folders from your backup support_bk

config.php file from your old backup support_bk/config.php to support/config.php

support_bk/attachment/ to support/attachment/

support_bk/logs/ to support/logs/

support_bk/console/pipe.php to support/console/pipe.php

Step6) If you had any customization done in previous version you can copy those files to new files.

Step7) Now we have some changes in database — you can update it by running below listed file in browser

In browser open folder – http://yourdomain.com/support/upgrade/

This will show you list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files.

example if you had previous version installed V3.5.4 then simply run

http://yourdomain.com/support/upgrade/upgrade_3_5_4_to_3_6_0.php

Note : After you run upgrade files – Remove upgrade folder from your installation.

That’s it you are done…

Note : If you are not sure how to upgrade please open support ticket we will help you.

Features added in V3.6.0

• Admin can create alert for staff.
• Graphical report added in report module
• Active directory (LDAP) single login
• Custom report engine is deprecated

Bug Fixes from (V3.5.4 to V3.6.0)

• SLA not applied still resolution time showing overdue in ticket details.
• Client has set auto responder with fix subject then it creates loop.
• In department edit auto responder set to none then new ticket by staff Send email not works.
• Admin setting >> SMTP >> update status not working.
• Issue in payment gateway adding.
• Client portal >> invoices >> pay now >> redirecting to paypal home page.
• “email template mapping: “”add client”” and “”email approval pending””>> set as none at client email id >>wrong email received ,here should not received any email when template setting is none.”
• wordpress single login issue
• {currency_symbol} and {currency} these 2 variables added in invoice created template
• In ticket details only same domain department list
• Staff can move ticket to any department.(setting added : : admin setting >> staff group >> Move ticket to any department : yes / no)
• Home page >> Quick view >> Tickets >> recent activities should display according to access.
• People added in ticket details.
• Staff group access : option view ticket — view ticket replaced to all tickets
• Date format and Date Time format setting added in domain setting.
• Admin setting >> Alert , labels : access setting added in admin access for domain admin.
• Staff setting >> Alert : access setting added In staff group for staff.
• Tab refresh issue fixed
• Open new ticket : Client >> In client suggestion , now client email listed with client name.
• In search self help only partial article shown instead of whole article
• In mobile web base interface private department not display

Change Log

templates/manage

admin_setting_edit.php
admin_setting_new.php
alert_add.php
alert_edit.php
alert_list.php
domain_details.php
header.php
report.php
search.php
setting_menu.php
single_login.php
staff_menu.php
staffgroup_details.php
staffgroup_new.php
ticket_details.php
ticket_new_step_one.php
ticket_properties.php
ticket_view.php
work_report.php
performance_report.php
client_report.php
billing_report.php
sla_report.php
report_form.php
staff_notification.php
report_list.php
grapical_report_list.php
single_login_details_ad.php
department_report.php
channel_report.php
rating_report.php
staff_sla_report.php
top_performance.php

templates/client

article_list.php
ticket_details.php
gateway.php

modules

module_billing.php
module_client.php
module_export.php
module_parser.php
module_report.php
module_setting.php
module_staff.php
module_ticket.php

classes 

class_client.php
class_mail.php
class_parser.php
class_report.php
class_setting.php
class_staff.php
class_ticket.php

scripts

common.js

includes

operation.php
constants.php

plugins

wordpress

design

style.css
images/vis_settings.png

My SQL Changes

1) alter table `avis_alert` add column `reciever` varchar (255) NULL after `template`;

2) update avis_alert set reciever=owner;

3) CREATE TABLE `avis_gateway` (`gateway_id` int(15) NOT NULL auto_increment, `domain_id` int(15) default NULL, `field_name` varchar(255) default NULL, `field_value` text, `gateway_name` varchar(255) default NULL, PRIMARY KEY (`gateway_id`) ) ENGINE=MyISAM DEFAULT CHARSET=utf8;

4) update avis_staff_group set access=concat(access, “,0”);

5) update `avis_adminaccess` set `domain_access`=concat(domain_access, “,1,1”);