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Today we have released Vision Helpdesk V3.8.4 Stable Version. This version includes bug fixes from V3.8.2 and previous versions.

The new setup is available for download at our client portal — http://secure.visionhelpdesk.com

I have installed V3.x.x How to Upgrade to V3.8.4?

Step1) Login to client portal — http://secure.visionhelpdesk.com

Step2) From Services >> My Services — You can download new setup for Vision Helpdesk V3.8.4
(We have different setups for PHP5.2 , PHP5.3  and PHP5.4 versions – please download proper setup)

Step3) Take backup of your existing V3.x.x files and database on your server.
example if you had installed on support folder you can rename support to support_bk and create new support folder.

Step4) Unzip V3.8.2 setup – it will have folder named “upload” — you have to upload all files and folders (except setup folder) under upload folder to your server under support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step5) Copy below listed files and folders from your backup support_bk
config.php file from your old backup support_bk/config.php to support/config.php
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

Step6) If you had any customization done in previous version you can copy those files to new files.
Note : We recommend to contact our support team for upgrade.

Step7) Now we have some changes in database — you can update it by running below listed file in browser

In browser open folder – http://yourdomain.com/support/upgrade/
This will show you list of upgrade files from version to version
Based on what version are you running — You can run the upgrade files.
example if you had previous version installed V3.6.0 then simply run

http://yourdomain.com/support/upgrade/upgrade_3_6_0_to_3_6_2.php
http://yourdomain.com/support/upgrade/upgrade_3_6_2_to_3_7_0.php
http://yourdomain.com/support/upgrade/upgrade_3_7_4_to_3_8_0.php

Note : V3.8.2 & V3.8.4 do not have any database changes so you won’t find any upgrade file for it.

Note : After you run upgrade files – Remove upgrade folder from your installation.

That’s it you are done…

Note : If you are not sure how to upgrade please open support ticket we will help you. 

Bug Fixes from (V3.8.2 and previous versions)

• HTML Editor Bug – when some text is copied from notepad and pasted in HTML editor – it will distort text alignment and put all words in single line.
• Tickets will not merge in V3.8.2
• Custom Fields display order not updating.

Change Log

classes
class_ticket.php
class_setting.php

plugins

jwysiwyg