Today we have released Vision Helpdesk V3.9.2 Stable Version. This version includes new features and bug fixes from V3.9.0 and previous versions.

The new setup is available for download at our client portal — http://secure.visionhelpdesk.com

I have installed V3.x.x How to Upgrade to V3.9.2?

Step1) Login to client portal — http://secure.visionhelpdesk.com

Step2) From Services >> My Services — You can download new setup for Vision Helpdesk V3.9.2
(We have different setups for PHP5.2 , PHP5.3  and PHP5.4 versions – please download proper setup)

Step3) Take backup of your existing V3.x.x files and database on your server.
example if you had installed on support folder you can rename support to support_bk and create new support folder.

Step4) Unzip V3.9.2 setup – it will have folder named “upload” — you have to upload all files and folders (except setup folder) under upload folder to your server under support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step5) Copy below listed files and folders from your backup support_bk
config.php file from your old backup support_bk/config.php to support/config.php
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

Step6) If you had any customization done in previous version you can copy those files to new files.
Note : We recommend to contact our support team for upgrade.

Step7) Now we have some changes in database — you can update it by running below listed file in browser

In browser open folder – http://yourdomain.com/support/upgrade/
This will show you list of upgrade files from version to version
Based on what version are you running — You can run the upgrade files.
example if you had previous version installed V3.6.0 then simply run

http://yourdomain.com/support/upgrade/upgrade_3_6_0_to_3_6_2.php
http://yourdomain.com/support/upgrade/upgrade_3_6_2_to_3_7_0.php
http://yourdomain.com/support/upgrade/upgrade_3_7_4_to_3_8_0.php
http://yourdomain.com/support/upgrade/upgrade_3_8_0_to_3_9_0.php
http://yourdomain.com/support/upgrade/upgrade_3_8_0_to_3_9_2.php

Note : After you run upgrade files – Remove upgrade folder from your installation.

That’s it you are done…

Note : If you are not sure how to upgrade please open support ticket we will help you. 

Features in V3.9.2

• Apply SMTP setting to all Departments
• Department name listed for Outgoing email under Domain settings
• Selfhelp search feature added on ticket reply, new ticket and forward ticket pages
• Client advances search module added
• Client list export and client search filter output export feature added

Bug Fixes from (V3.9.0 and previous versions)

• Added “Owner” field to Advanced search export csv file
• Fixed “Alerts” issue for emails with attachment.
• Fixed bug in Email queue for Connection error
• Fixed issue with attachment remove in ticket post (forward/reply) and self help articles
• Fixed Issue with Multiple articles attachment overriding through quick insert self help articles.
• Fixed ticket hash generation. Updated hash generate code.
• Fixed issue with creating new ticket(hash) from draft
• Fixed the bug while saving reply mail as draft, attachment gets double inserted.
• Fixed the bug when new ticket is created from saved draft, ticket count gets changed
• Fixed attachment issue and search for Selfhelp article issue when multiple tickets are opened in Multi-tab for Reply, Forward and New Ticket

Change Log

classes
——-
class_mail.php
class_setting.php
class_ticket.php
class_selfhelp.php

console
——-
parser.php

language
——-
english.php

modules
——–
module_parser.php
module_selfhelp.php
module_setting.php
module_ticket.php

templates/clients
———
selfhelp_category.php

templates/manage
———
domain_details.php
mailqueue_list.php
quick_insert_selfhelp_search.php
selfhelp_list.php
selfhelp_new_article.php
smtp_details.php
ticket_forward.php
ticket_reply.php
ticket_new_step_two.php
client.php
client_search_result.php
client_search.php
client_list.php

design
——-
design/style.css

Themes
——-
/client/default/css/vis_style.css

Database changes

ALTER TABLE `avis_auditlog` ADD INDEX(`ticket_hash`);

For more question about upgrading to latest version please contact our support team.