Welcome to Vision Helpdesk V3 update #3 — Through this post we want to share the idea of new dashboard functionality adapted in V3 version.
Dashboard is a important part of help desk software – It provides lot of information at a glance – This includes easily identifying correlations in data, getting overview of your helpdesk activity, decision making and lot more..
The new dashboard is Interactive and presents the data in Real Time — we have used jQuery and Ajax techniques to overcome page refresh to reload data so even if you are idle you will see the dashboard data updating in real time.
V3 QuickView
Recent Ticket Activities
Reports
The new dashboard is Customizable i.e, User can enable / disable modules or even they can define filters using different criteria – just like creating widgets.
Another new interesting feature that we have added to dashboard is Pin-up option.
Pin-up is really useful feature – very often we think a ticket is important and we will need it at a later stage, similarly there can be a knowledgebase article, important client or some notes that you would want to store at some place and get a quick access again when you need it.
Over the complete helpdesk you will find “add to pin-up option” which will allow you to Pin-up the data and this data will be accessible for you in Pin-up section available on dashboard.
Pin-Up
I am sure you want to try your hands on new V3 version and its exciting features — hold on friends for some more time we are working hard to bring you the next generation helpdesk software V3. If you like the post please send love by commenting this post, We are open for new ideas and suggestions.
Stay tuned for more updates on V3..
11 comments
Join the conversationJeremy Otten - October 17, 2011
Like it but want to see more. Fast!
NIthin - October 22, 2011
HI,
I really like it… and i would like to see more……
When V3 Release ?
NIthin - October 22, 2011
HI,
I really like it… and i would like to see more……
When V3 Release ?
Chris - October 30, 2011
Hi,
I love it too 🙂
You have beta for test or not ?
mathieu bouvier - November 1, 2011
So the article said it would be release end of October, here we are in November, is the release coming soon ? I want to try it and possibly buy a license for my business
Ann - November 16, 2011
Yes, the article said end of October will be the release date. I guess they are working out the bugs.
Chris - November 20, 2011
The team not respond !!!!
Dash - December 6, 2011
Its into December and date/year changing soon!!
Any release date soon?
Vision Helpdesk - December 24, 2011
In our previous V3 updates we were anticipating V3 beta to be released by end of the October 2011 — We could not deliver V3 beta in October – the reason is some of new features took some more time then what we have anticipated. Currently we are in alpha testing stages of V3 and we are working hard even working on Christmas to make sure we meet our dead lines.
V3 Revised Road Map —
http://www.thevisionworld.com/revised-road-map-for-v3-and-happy-holidays.html
Merry Christmas!!
Jamal - January 19, 2012
I have a suggestion. Make v3 able to be hosted on shared hosting platforms.
Vision Helpdesk - January 25, 2012
@Jamal – Yes Vision Helpdesk can be hosted on shared servers.