Vision Helpdesk V5.5.2 Stable Version Released

Vision Helpdesk Latest Release

Today we have released Vision Helpdesk V5.5.2 Stable Version. This version mainly includes several new features & bug fixes from previous versions.

Steps for the upgrade to V5.5.2 from V5.x.x for Download License (On-Premises License) customers.

Step 1) Login to billing area — https://secure.visionhelpdesk.com

Step 2) From Services >> My Services — You can download new setup for Vision Helpdesk V5.5.2
(We support PHP7.1 and above PHP version for V5 version)

Step 3) Take a backup of your existing files and database on your server.
example if you had installed on support folder you can rename support to support_bk and create new support folder.

Step 4) Unzip V5.3.0 setup – it will have a folder named “upload” — you have to upload all files and folders (except setup folder) under upload folder to your server under support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step 5) Copy below listed files and folders from your backup support_bk

support_bk/config.php to support/config.php
support_bk/slaveconfig.php to support/slaveconfig.php
support_bk/avatar/ to support/avatar/
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

If you had any customization done in previous version you can copy those files to new files.

Note: We recommend to contact our support team for upgrade.

Step 6) Now we have some changes in database — you can update it by running below listed file in browser

In-browser open folder – http://yourdomain.com/support/upgrade/
This will show you list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files.
example if you had the previous version installed V5.0.0 then simply run

http://yourdomain.com/support/upgrade/upgrade_5_0_0_to_5_1_2.php
http://yourdomain.com/support/upgrade/upgrade_5_0_0_to_5_2_0.php
http://yourdomain.com/support/upgrade/upgrade_5_2_0_to_5_3_0.php
http://yourdomain.com/support/upgrade/upgrade_5_3_0_to_5_4_0.php
http://yourdomain.com/support/upgrade/upgrade_5_4_0_to_5_5_0.php
http://yourdomain.com/support/upgrade/upgrade_5_5_0_to_5_5_2.php

Note: After you run upgrade files – Remove upgrade folder from your installation.
That’s it you are done.

Note: If you are not sure how to upgrade please open support ticket we will help you.

Features added in V.5.5.2

Release management module enhancement.
Virtual Agent / Chatbot Module
Contract after approve attach ci functionality added
New filter criteria added into organization incidents
MS Team integration
ITIL Automation overview
Enhanced reports
Hangout integrations

Bug Fixes from previous versions

UI related bug.
Left panel redirection issue solved.
Multiple file attachment issue solved.
Selfhelp auto suggestion issue solved.
Schedule report issue solved.
Auto discovery bug fixed.
Asset auto order calculation bug fixed.
Forum notification setting isuse solved.
Solution setting issue solved.
ITIL setting change issue solved.
Forgot password sends blank mail.
Incident attach Ci not working issue solved.
Mail chimp activity fetch issue fixed
ITIL automation release overdue mail issue solved..
Solved drive not visible
Pagination issue solved on google calendar events and tasks
Client reset password link not working when send approval mail issue fixed.
Module visibility related issues fixed for notifications.
Asset scanning Exception solved
Facebook integration redirect URL issue solved.
Tax calculation issue solved for the invoice.
Reset link cab user issue solved.
Urgency not showing in task automation
Editor issue fixed.
Email Template subject issue solved
Import custom fields into client and organization issue fixed.
Assets export fields not proper issue solve.
Editor expand issue solved in changes
CMDB depreciation export issue solved
Client portal ticket list under view property and type display setting wise issue fixed.
Office 365 issue fixed for multi-domain.
Assets Import/Export issue solved.
Report design and functional bug fixed.
Schedule ticket creation issue fixed for daily schedule case.
Macro related issue fixed.
Incident properties scroll issue solved.
Webex integration bug fixed.
Mail boundary spacing issue fixed.
Solution article filter issue solved.
Asset not getting on barcode scanning from mobile app issue fixed.
Jira API issue fixed.
Restore assets not working for Network scan issue fixed.

Change Log

Modules –

- modules/module_staff.php
- modules/module_client.php
- modules/module_selfhelp.php
- modules/module_releases.php
- modules/module_ticket.php
- modules/module_cmdb.php
- modules/module_subreport.php
- modules/module_report.php
- modules/module_setting.php
- modules/module_subsetting.php
- modules/module_forums.php
- modules/module_home.php
- modules/module_blabber.php
- modules/module_releases.php
- modules/module_changes.php
- modules/module_voip.php
- modules/module_chat.php
- modules/module_billing.php
- modules/module_parser.php
- modules/module_problem.php
- modules/module_export.php
- modules/module_remoteaccess.php
- modules/module_virtualagent.php

Classes-

- classes/class_setting.php
- classes/class_cmdb.php
- classes/class_report.php
- classes/class_subsetting.php
- classes/class_staff.php
- classes/class_problem.php
- classes/class_releases.php
- classes/class_changes.php
- classes/class_billing.php
- classes/class_ticket.php
- classes/class_forum.php
- classes/class_blabber.php
- classes/class_mail.php
- classes/class_automations.php
- classes/class_selfhelp.php
- classes/class_remoteaccess.php

Templates –

- templates/manage/attach_article_left.php
- templates/manage/assets_properties.php
- templates/manage/assets_details.php
- templates/manage/client_import.php
- templates/manage/client_new_form.php
- templates/manage/client_short_summary.php
- templates/manage/changes_new_step_two.php
- templates/manage/contract_activities.php
- templates/manage/depreciation_schedule.php
- templates/manage/home_activity.php
- templates/manage/organization_import.php
- templates/manage/page.php
- templates/manage/problem_analysis_update.php
- templates/manage/problem_analysis_list.php
- templates/manage/release_timeline.php
- templates/manage/risk_details.php
- templates/manage/risk_add.php
- templates/manage/service_cost_update.php
- templates/manage/view_service_details.php
- templates/manage/asset_by_asset_type_report.php
- templates/manage/migrated_asset_report.php
- templates/manage/all_asset_guest_report.php
- templates/manage/assets_linkedto_problems_report.php
- templates/manage/assets_linkedto_releases_report.php
- templates/manage/import_assets.php
- templates/manage/changes.php
- templates/manage/time_tracking_report.php
- templates/manage/forum_all_activies.php
- templates/manage/load_forum_activity.php
- templates/manage/selfhelp_summary.php
- templates/manage/virtualagent_details.php
- templates/manage/incident_custom_report.php
- templates/manage/update_cidetails.php
- templates/manage/setting_menu.php
- templates/manage/release_description_edit.php
- templates/manage/home_activity_load_more.php
- templates/manage/changes_planning_update.php
- templates/manage/blab.php
- templates/manage/notification_blab_list.php
- templates/manage/problem_description_edit.php
- templates/manage/problem_new.php
- templates/manage/release_new_step_two.php
- templates/manage/changes_description_edit.php
- templates/manage/blab_widgets_chatlist.php
- templates/manage/changes_plan_update.php
- templates/manage/release_analysis_update.php
- templates/manage/problem_timeline.php
- templates/manage/report_form.php
- templates/manage/report_list.php
- templates/manage/report_left_menu.php
- templates/manage/report_overview.php
- templates/manage/billing_details.php
- templates/manage/macro_new.php
- templates/manage/macros_list.php
- templates/manage/round_robin_list2.php
- templates/manage/time_track_edit.php
- templates/manage/update_ticket_property_list.php
- templates/manage/client_view.php
- templates/manage/release_attached_changes_list.php
- templates/manage/custom_filter_list.php
- templates/manage/ticket_new_step_two.php
- templates/manage/forum_signature.php
- templates/manage/selfhelp_module_setting.php
- templates/manage/graphical_domain_report.php
- templates/manage/signature.php
- templates/manage/ticket_properties.php
- templates/manage/organization_count.php
- templates/manage/graphical_organization_cnt_report.php
- templates/manage/left_filter_panel.php
- templates/manage/cmdb_contract_new.php
- templates/manage/domain_details.php
- templates/manage/domain_new.php
- templates/manage/cmdb_contract_update.php
- templates/manage/selfhelp_category_list.php
- templates/manage/workflow_new.php
- templates/manage/cmdb_contract.php
- templates/manage/setting_left_panel.php
- templates/manage/workflow_details.php
- templates/manage/client_list_view.php
- templates/manage/custom_rep_changes_list.php
- templates/manage/alert_add.php
- templates/manage/workflow_overview.php
- templates/manage/alert_edit.php
- templates/manage/ticket_view.php
- templates/manage/ticket_activity.php
- templates/manage/priority_list.php
- templates/manage/roundrobin_list.php
- templates/manage/licensecontrol_list.php
- templates/manage/product_status_list.php
- templates/manage/staffgroup_team_list.php
- templates/manage/change_type_list.php
- templates/manage/custom_group_list.php
- templates/manage/software_category_list.php
- templates/manage/autotask_list.php
- templates/manage/manufacturer_list.php
- templates/manage/vendor_list.php
- templates/manage/survey_list.php
- templates/manage/activity_log_list.php
- templates/manage/lifecycle_list.php
- templates/manage/survey_field_list.php
- templates/manage/staff_list.php
- templates/manage/channel_list.php
- templates/manage/risk_list.php
- templates/manage/flag_list.php
- templates/manage/admin_access_list.php
- templates/manage/automation_search.php
- templates/manage/ticket_level_list.php
- templates/manage/urgency_list.php
- templates/manage/impact_list.php
- templates/manage/customfield_list.php
- templates/manage/contract_type_list.php
- templates/manage/ticket_category_list.php
- templates/manage/staffgroup_list.php
- templates/manage/release_type_list.php
- templates/manage/type_list.php
- templates/manage/email_template_list.php
- templates/manage/procure_mode_list.php
- templates/manage/license_type_list.php
- templates/manage/status_list.php
- templates/manage/mailqueue_list.php
- templates/manage/ci_product_list.php
- templates/manage/software_type_list.php
- templates/manage/assetdept_list.php
- templates/manage/parser_log_list.php
- templates/manage/service_category_list.php
- templates/manage/software_license_type_list.php
- templates/manage/finance_management_list.php
- templates/manage/model_list.php
- templates/manage/generalledger_list.php
- templates/manage/custom_satisfaction_list1.php
- templates/manage/disposition_list.php
- templates/manage/depertment_list.php
- templates/manage/list_alert.php
- templates/manage/sentmail_list.php
- templates/manage/ticket_activity_by_department_report.php
- templates/manage/label_list.php
- templates/manage/asset_state_list.php
- templates/manage/sla_list.php
- templates/manage/left_panel_next_dept.php
- templates/manage/ticket_filter_list.php
- templates/manage/search.php
- templates/manage/left_panel_next_label.php
- templates/manage/ticket_count_report.php
- templates/manage/cmdb_contract_list.php
- templates/manage/problems_list.php
- templates/manage/releases_list.php
- templates/manage/cmdb_assets_list.php
- templates/manage/changes_list.php
- templates/manage/client_group_list.php
- templates/manage/forum_search_list.php
- templates/manage/drive.php
- templates/manage/cmdb_contract_details.php
- templates/manage/asset_manufacture_report.php
- templates/manage/client_search.php
- templates/manage/problems.php
- templates/manage/releases.php
- templates/manage/releases_filters.php
- templates/manage/merged_tickets_report.php
- templates/manage/changes_filters.php
- templates/manage/problem_filters.php
- templates/manage/ticket.php
- templates/manage/sentmail_search.php
- templates/manage/parser_log_search.php
- templates/manage/ticket_left_panel.php
- templates/manage/solution_filters.php
- templates/manage/ticket_post_list.php
- templates/manage/cmdb_assets.php
- templates/manage/filter_update.php
- templates/manage/client_details.php
- templates/manage/ticket_reply.php
- templates/manage/ticket_forward.php
- templates/manage/ajax_ticket_attachment.php
- templates/manage/edit_schedule_report.php
- templates/manage/itil_automation_new.php
- templates/manage/itilflow_details.php
- templates/manage/overview_itilautomation.php
- templates/manage/single_login_common_list.php
- templates/manage/single_login_social_setting.php
- templates/manage/single_login_listing.php
- templates/manage/selfhelp_article_edit.php
- templates/manage/problem_solution_update.php
- templates/manage/selfhelp_new_article.php
- templates/manage/work_report.php
- templates/manage/filter_list.php
- templates/manage/problem_solution_list.php
- templates/manage/assets_software_install_graph.php
- templates/manage/add_hangout.php
- templates/manage/hangout_new.php
- templates/manage/hangout_list.php
- templates/manage/hangout_update.php
- templates/manage/view_hangout_list.php
- templates/manage/ticket_custmisefields.php
- templates/manage/workflow_list.php
- templates/manage/staffgroup_details.php
- templates/manage/menu_toolbar.php
- templates/manage/ms-teams.php
- templates/manage/allchat_integration_list.php
- templates/manage/allchatapps_setting.php
- templates/manage/update_allchatapps_setting.php
- templates/manage/service_request_list.php
- templates/manage/webex.php
- templates/manage/webex_details.php
- templates/manage/webex_new.php
- templates/manage/webex_list.php
- templates/manage/vendor_profile.php
- templates/manage/va_topicflow.php
- templates/manage/va_topicflow_chart.php
- templates/manage/va_topic_details.php
- templates/manage/va_topic_list.php
- templates/manage/gotoassist_list.php
- templates/manage/gotoassist.php
- templates/manage/report_overviewstep.php
- templates/manage/channel_report.php
- templates/manage/priority_graphical_report.php
- templates/manage/type_graphical_report.php
- templates/manage/labels_graphical_report.php
- templates/manage/status_graphical_report.php
- templates/manage/gotoassist_details.php
- templates/manage/remote_access_setting.php
- templates/manage/gotoassist_access.php
- templates/manage/top_performance.php
- templates/manage/header.php
- templates/manage/staff_sla_report.php
- templates/manage/department_report.php
- templates/manage/groupby_status_report.php
- templates/manage/assets_depreciation_notification_report.php
- templates/manage/assets_groupby_location_report.php
- templates/manage/asset_by_asset_product_report.php
- templates/manage/assets_groupby_status_report.php
- templates/manage/assets_linkedto_tickets_report.php
- templates/manage/assets_linkedto_changes_report.php
- templates/manage/assets_department_report.php
- templates/manage/hardware_asset_by_state_report.php
- templates/manage/assets_by_depriciation_type_report.php
- templates/manage/search_itil.php
- templates/manage/assets_custom_report.php
- templates/manage/import_productvendor.php
- templates/manage/cmdb_aside.php
- templates/manage/import_ledger.php
- templates/manage/custom_report_assets_properties.php
- templates/manage/vendor_details.php
- templates/manage/virtual_agent.php
- templates/manage/va_topics.php
- templates/manage/request_schedule_report.php
- templates/manage/global_search_result.php
- templates/manage/assigned_owner_list.php
- templates/manage/client_sla_report.php
- templates/client/default/va_widget.php
- templates/client/default/widget.php
- templates/client/default/submit_ticket.php
- templates/client/default/header.php
- templates/client/default/organization_report.php
- templates/client/default/client_profile.php
- templates/client/default/ticket_post.php
- templates/client/default/ticket_details.php
- templates/client/default/ticket_list.php
- templates/client/default/service_request_list.php
- templates/client/default/view_subaccount.php

Plugin-

- plugins/attachment_tnef/tnef_date.php
- plugins/attachment_tnef/tnef_mailinfo.php
- plugins/attachment_tnef/tnef_file.php
- plugins/attachment_tnef/tnef_vcard.php
- plugins/attachment_tnef/tnef_attachment.php
- plugins/attachment_tnef/tnef_file_base.php
- plugins/attachment_tnef/tnef_file_rtf.php
- plugins/attachment_tnef/functions.php
- plugins/redactor/source.js
- plugins/outlook_api/class_outlook.php
- plugins/webex/webex.php

Script-

scripts/common.js
scripts/dagre/dagre-d3.js
scripts/dagre/d3.v4.min.js
scripts/dagre
scripts/dist/html2canvas.js
scripts/dist
scripts/dist/Chart.bundle.js
scripts/dist/Chart.min.js
scripts/dist/Chart.bundle.min.js
scripts/dist/moment.js
scripts/dist/Chart.js

Design-

design/images/badges.png
design/images/svg/solution.svg
design/images/vh-logo.svg
design/images/favicon/apple-touch-icon-60×60-precomposed.png
design/images/favicon/apple-touch-icon-76×76.png
design/images/favicon/apple-touch-icon.png
design/images/png/login.png
design/images/organisation.png
design/css/main.min.css
design/images/favicon/mstile-310×310.png
design/images/png/solution.png
design/images/badges.svg
design/images/favicon/mstile-310×150.png
design/images/item_default.png
design/fonts/vh-icons/vh-icons.eot
design/images/favicon/mstile-150×150.png
design/images/svg/ticket-view.svg
design/images/favicon/mstile-70×70.png
design/images/favicon/apple-touch-icon-57×57-precomposed.png
design/images/favicon/mstile-144×144.png
design/images/png/forum.png
design/images/favicon/apple-touch-icon-60×60.png
design/images/svg/login.svg
design/images/favicon/apple-touch-icon-120×120-precomposed.png
design/images/svg/avatar.svg
design/images/favicon/favicon-32×32.png
design/images/favicon/apple-touch-icon-57×57.png
design/images/favicon/apple-touch-icon-114×114-precomposed.png
design/css/main-rtl.min.css
design/images/favicon/favicon-16×16.png
design/images/favicon/apple-touch-icon-152×152-precomposed.png
design/fonts/vh-icons/vh-icons.woff2
design/images/favicon/apple-touch-icon-72×72-precomposed.png
design/images/favicon/apple-touch-icon-180×180-precomposed.png
design/images/favicon/apple-touch-icon-144×144-precomposed.png
design/images/svg/forum.svg
design/images/png/avatar.png
design/fonts/vh-icons/vh-icons.otf
design/images/favicon/apple-touch-icon-120×120.png
design/fonts/vh-icons/vh-icons.ttf
design/images/favicon/apple-touch-icon-76×76-precomposed.png
design/images/favicon/apple-touch-icon-precomposed.png
design/fonts/vh-icons/vh-icons.svg
design/images/vh-logo.png
design/images/favicon/apple-touch-icon-114×114.png
design/images/favicon/android-chrome-192×192.pngdesign/fonts/vh-icons/vh-icons.woff
design/images/favicon/android-chrome-256×256.png
design/images/png/ticket-view.png
design/images/favicon/android-chrome-167×167.png
design/images/favicon/apple-touch-icon-152×152.png
design/images/favicon/apple-touch-icon-72×72.png
design/images/favicon/apple-touch-icon-144×144.png
design/images/favicon/apple-touch-icon-180×180.png
design/images/favicon/safari-pinned-tab.svg

Upgrade –

upgrade/upgrade_5_5_0_to_5_5_2.php

Vision Helpdesk V5.5.2 Stable Version Released

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