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Today we have released Vision Helpdesk V5.6.2 Stable Version. This version mainly includes several new features & bug fixes from previous versions.

Steps for the upgrade to V5.6.2 from V5.x.x for Download License (On-Premises License) customers. 

Step 1) log in to billing area — https://secure.visionhelpdesk.com

Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.6.2
(We support PHP7.1 and above PHP version for V5 version)

Step 3) Take a backup of your existing files and database on your server.
example if you had installed on support folder you can rename support to support_bk and create new support folder.

Step 4) Unzip V5.6.2 setup – it will have a folder named “upload” — you have to upload all files and folders (except setup folder) under upload folder to your server under support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step 5) Copy below listed files and folders from your backup support_bk

support_bk/config.php to support/config.php
support_bk/slaveconfig.php to support/slaveconfig.php
support_bk/avatar/ to support/avatar/
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

If you had any customization done in the previous version you can copy those files to new files.

Note: We recommend to contact our support team for upgrade.

Step 6) Now we have some changes in database — you can update it by running below listed file in browser

In-browser open folder – http://yourdomain.com/support/upgrade/
This will show you list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files.
example if you had the previous version installed V5.0.0 then simply run

• http://yourdomain.com/support/upgrade/upgrade_5_0_0_to_5_1_2.php
• http://yourdomain.com/support/upgrade/upgrade_5_0_0_to_5_2_0.php
• http://yourdomain.com/support/upgrade/upgrade_5_2_0_to_5_3_0.php
• http://yourdomain.com/support/upgrade/upgrade_5_3_0_to_5_4_0.php
• http://yourdomain.com/support/upgrade/upgrade_5_4_0_to_5_5_0.php
• http://yourdomain.com/support/upgrade/upgrade_5_5_0_to_5_5_2.php
• http://yourdomain.com/support/upgrade/upgrade_5_5_2_to_5_5_4.php
• http://yourdomain.com/support/upgrade/upgrade_5_5_4_to_5_5_6.php
• http://yourdomain,com/support/upgrade/upgrade_5_5_6_to_5_6_0.php
• http://yourdomain,com/support/upgrade/upgrade_5_6_0_to_5_6_2.php

Note: After you run upgrade files – Remove upgrade folder from your installation.
That’s it you are done.

Note: If you are not sure how to upgrade please open support ticket we will help you. 

Features added in V.5.6.2

• Queue management for Live Chat
• Asset Acknowledgment
• Chat and visitor history enhancement
• Discard chat functionality
• IMAP modern authentication

Bug Fixes from previous versions

• • Fixed issue regarding schedule ticket in case of call client
  • Missed chat filter is added in inbox
  • Chat on cross domain issues fixed
  • client side chat on multiple tabs
  • Add client event missing in workflow
  • staff side chat on multiple tabs
  • Chat load more issue fixed
  • Duplicate messages on staff side
  • Asset scanning issues fixed with special characters, serial number, etc.

Change Log 

Root – 

• index.php

Manage – 

• index.php

Modules – 

• module_cmdb.php
• module_export.php
• module_selfhelp.php
• module_ticket.php
• module_staff.php
• module_subsetting.php
• module_setting.php
• module_livechat.php

Classes – 

• class_cmdb.php
• class_ticket.php
• class_staff.php
• class_setting.php
• class_subsetting.php
• class_livechat.php

Includes – 

• operation.php
• constants.php

Manage Templates – 

• portal_setting.php
• vhdlivechat.php
• vh_topmenu.php
• lc_automation.php
• login.php
• profile.php
• profile_short_summary.php
• staff_profile.php
• security_ip.php
• security_password.php
• smtpmail_list.php
• security_details.php
• devices_banned_list.php
• devices_php

Plugins – 

• google_verification
• redactor/source.js

Setup – 

• setup/vision5.sql
• setup/operation.php

Upgrade – 

• upgrade_5_6_0_to_5_6_2.php