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Today we have released Vision Helpdesk V5.6.4 Stable Version. This version mainly includes several new features for Live Chat Software & bug fixes from previous versions.

Steps for the upgrade to V5.6.4 from V5.x.x for Download License (On-Premises License) customers. 

Step 1) Log in to the billing area — https://secure.visionhelpdesk.com

Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.6.4
(We support PHP7.1 and above PHP version for V5 version)

Step 3) Take a backup of your existing files and database on your server.
example: if you had installed on support folder you can rename support to support_bk and create a new support folder.

Step 4) Unzip V5.6.4 setup – it will have a folder named “upload” — you have to upload all files and folders (except setup folder) under the upload folder to your server under the support folder.
Note : If using ftp to upload make sure you use binary mode to upload files

Step 5) Copy below listed files and folders from your backup support_bk

support_bk/config.php to support/config.php
support_bk/slaveconfig.php to support/slaveconfig.php
support_bk/avatar/ to support/avatar/
support_bk/attachment/ to support/attachment/
support_bk/logs/ to support/logs/
support_bk/console/pipe.php to support/console/pipe.php

If you had any customization done in the previous version you can copy those files to new files.

Note: We recommend contacting our support team for an upgrade.

Step 6) Now we have some changes in the database — you can update it by running the below-listed file in the browser

In-browser open folder – http://yourdomain.com/support/upgrade/
This will show you a list of upgrade files from version to version

Based on what version are you running — You can run the upgrade files.
For example if you had the previous version installed V5.0.0 then simply run

• http://yourdomain.com/support/upgrade/upgrade_5_0_0_to_5_1_2.php
• http://yourdomain.com/support/upgrade/upgrade_5_0_0_to_5_2_0.php
• http://yourdomain.com/support/upgrade/upgrade_5_2_0_to_5_3_0.php
• http://yourdomain.com/support/upgrade/upgrade_5_3_0_to_5_4_0.php
• http://yourdomain.com/support/upgrade/upgrade_5_4_0_to_5_5_0.php
• http://yourdomain.com/support/upgrade/upgrade_5_5_0_to_5_5_2.php
• http://yourdomain.com/support/upgrade/upgrade_5_5_2_to_5_5_4.php
• http://yourdomain.com/support/upgrade/upgrade_5_5_4_to_5_5_6.php
• http://yourdomain,com/support/upgrade/upgrade_5_5_6_to_5_6_0.php
• http://yourdomain,com/support/upgrade/upgrade_5_6_0_to_5_6_2.php
• http://yourdomain,com/support/upgrade/upgrade_5_6_2_to_5_6_4.php

Note: After you run upgrade files – Remove the upgrade folder from your installation.
That’s it you are done.

Note: If you are not sure how to upgrade please open a support ticket we will help you. 

Features added in V.5.6.4

• Client/Staff typing visibility feature in Live Chat
• Forward chat to the team
• Live chat canned responses
• Live chat API

Bug Fixes from previous versions

• • Fixed issue regarding schedule ticket in case of call client
  • Labels and tags option on end chat
  • Reloading issue on the visitor page
  • Schedule report of chat
  • Without login, client-side submit incident redirection
  • Tag issue on the incident
  • IP Geo Location Key

Change Log 

API – 

• index.php

Root – 

• fb-sso.php

Manage – 

• index.php

Modules – 

• module_staff.php
• module_livechat.php
• module_report.php
• module_ticket.php
• module_client.php
• module_subreport.php
• module_selfhelp.php

Classes – 

• class_setting.php
• class_ticket.php
• roles_permissions.php
• class_staff.php
• class_report.php
• class_livechat.php
• class_mail.php

Includes – 

• ALL

Manage Templates – 

• livechat_chat_conversations.php
• livechat_chat_messages.php
• vhdlivechat.php
• livechat_module_setting.php
• selfhelp_suggest_list.php
• lc_savecanned_reply.php
• save_response_list.php
• ticket_module_setting.php]
• client_departments.php
• client_view.php
• portal_setting_form.php
• prefrences.php
• client_short_summary.php
• link_lc_ticket_post.php
• view_chatboard_forward_chat.php
• page.php
• report_form.php
• manage_portal_setting.php
• request_schedule_report.php

Client Templates – 

• vh-livechat-chat.php
• submit_ticket.php

Script – 

• common.js

Design –

• main-rtl.min.css (CSS Folder)
• main.min.css
• vh-icons/vh-icons.woff (Fonts Folder)
• vh-icons/vh-icons.woff2
• vh-icons/vh-icons.eot
• vh-icons/vh-icons.otf
• vh-icons/vh-icons.ttf
• pencil.png  (Images Folder)
• vh-icons
• vh-icons.svg

Plugins-

• sms/class_sms.php

Setup – 

• setup/vision5.sql
• setup/operation.php

Upgrade – 

• upgrade_5_6_2_to_5_6_4.php