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The culmination of  one year work by our development team, Vision Helpdesk 2.0 Stable Version is now available.

Vision Helpdesk 2.0.0 Stable

Vision Helpdesk 2.0 is about High Speed Performance,  Security,  Reliability, Scalability,  Portability and User-Friendliness. Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface.

Ajax Based — Lightning Speed Interface

The first thing you’ll notice about 2.0 is its new Lightning Speed Interface. From the top down, we’ve listened to your feedback and thought deeply about the design and the result is a Vision Helpdesk that’s just plain faster. Nearly every task you do on your Helpdesk will take fewer clicks and be faster in 2.0 than it did in a previous version.

A major challenge while designing online softwares is the page reload time – for all operations that you do (may be its submitting form or clicking event etc) requires communication between server and reloading the complete page to display the results.

We have used AJAX (Asynchronous JavaScript and XML) to overcome the complete page reloading issue, AJAX is a web development technique used for creating interactive web applications. AJAX makes your pages feel more responsive by exchanging small amounts of data with the server behind the scenes, so that the entire web page does not have to be reloaded each time the user requests a change. This way it increases the web page’s interactivity, speed, functionality, and usability.

Ajax contributes –

• User-experience improvement
• Decreasing user delay
• Decrease in bandwidth usage
• High speed results

Satellite Helpdesk — Manage Multiple Companies

Next thing that you’ll notice Improved Satellite Helpdesk  Feature (Managing one or more company support under single helpdesk ) Vision Helpdesk pioneers to implement true satellite helpdesk feature — With Vision 2.0 we have introduced Staff Access Control that gives hierarchical control over access rights to staff and admins.. The system has Super Admin on top level followed by Domain Admins at middle and Staff at bottom level..

Paid Support — Bill your customers from Vision Helpdesk

Digging further you’ll find the complete new feature that is Paid Support — We know its everyone’s deep dark wish to have ability to bill customers from helpdesk software. Vision Helpdesk makes your wish complete by integrating with top class Billing Software — WHMCS.

Vision Helpdesk integrates with WHMCS Billing Software to offer Paid Support feature, that means now you can add billing note to a ticket and create invoice right from your Vision helpdesk. If you are thinking the integration will be complex — then delete the thought!! Trust me you don’t need any coding knowledge it’s just matter of adding your whmcs details in vision helpdesk and your vision helpdesk is ready to bill your customers 🙂

Plug-in Architecture

Another interesting and complete new feature is Plugin Architecture — Vision2.0 offer Plug-in architecture that allows users to enable / disable several features.  Plug-in frameworks help to handle complexity, simplify application configuration and deployment, and enable users or third parties to easily enhance existing applications with self-developed modules without having access to the whole source code.

Currently Vision2.0 includes Plug-in’s like –

• Scrap Book
• Quick Links
• Email Alerts
• Favorites
• Calendar
• Antivirus
• Address Book
• Online Staff

Our development team is working further on this feature  to implement more and more easy methods for third parties to develop their own code and plug-in to vision helpdesk.. In next upcoming version of Vision you will get a better test of this feature.

Robust e-Mail Parser

Robust e-Mail Parser — We have redesigned Vision2.0 mail parser to accommodate various email parsing functions, here is the feature list of V2 parser..

• Ticket Creation
• Email Detection
• Auto-assign Tickets to departments
• Auto Responder
• Infinite Auto responder Loop Control
• Break Line Detection
• File Attachments
• Follows RFC Standards
• E-Mail Banning
• Users Ticket Creation
• Accepts E-mail Piping input
• Supports text and Multi-Part eMail messages
• Blocks executable scripts through emails
• eMail Parser Log and more…

SLA & Ticket Escalation Management

Improved SLA Management & Escalation Support — This time we have comeup with complete new clean method to manage SLA in helpdesk — Vision 2.0 SLA management system is more acurate and provides a transparent reports to Admin / Staff and clients.. We have simplified the concept such that even a novice user can setup SLA ..

Advance Graphical Reports

More Graphical Reports & Staff Performance Reports — With the help of rich GUI including charts, figures & table of contents – Vision generates accurate report on run time for —

• Last 7 days staff activity (Matrix Report)
• Monthy Staff Work Activity (Statistics)
• Monthly Staff  Performance (Scale / Point Graph)
• Monthly Staff SLA Record (Pie Chart)
• Annual Ticket Bar Graph Report
• Work Report
• SLA Report
• Response Report
• Performance Report
• Client Tickets and Billing Report

Self Help Tools

Advance Self Help Tools ( Knowledge Base | Downloads | Predefined | News | Troubleshoot) — Vision2.0 offers fast and simple tools to manage self help.

Migrate From other Helpdesk to Vision Helpdesk

Helpdesk Migration Tool — Vision 2.0 supports Migration Tool for Kayako Support Suite 3.x version — Migration from Kayako to Vision Helpdesk is seamless and takes just 3 steps.. Migration for other helpdesk like Cerberus, Support Trio and WHMCS will be included in next immediate 2.1 release.

The feature list is long and the post will become epic if I start writing each and every feature — I have explained each feature in my other posts, Below listed is list of urls for your reference —

• Wide Screen | Large Work Space
• Color indications to improve user visibility
• Staff Access Control
• Email Templates
• Faster Ticket Operations
• SMTP an alternative to PHP’s mail() function
• Multiple Personalities with Multiple Signatures
• Customized Tool Bar
• No Pagination for Ticket Replies
• Ticket Statuses | Priorities | Flags | Labels | Filters
• Tree View Ticket categorization
• Database Maintenance
• Improved & Faster Custom Fields creation tool
• Common Admin & Staff Login
• Evaluating Staff Performance
• Improved Private Messaging and much more…

You can find a complete feature list at —

Limited Time Offer for Vision Helpdesk 2.0 Owned License  —

Please use coupon code:  cheers

What’s Next ?

Our development team is too fierce to rest on its laurels — every improvement just whets our appetite for more. And more is coming.. we will publish road map for next upcoming version in coming few days..

Thank you for your time 🙂 We sincerely hope this new version of Vision Helpdesk helps you to offer top notch support to your customer’s.